Privacy Policy

Thank you for choosing Drova Egypt for your fashion needs. We want to ensure that your shopping experience with us is pleasant and hassle-free. Please take a moment to review our return policy.

Return and Exchange Window:

• ●  You have 14 days from the date of purchase to initiate a return or exchange for any reason other than manufacturing defects.

• ●  In case of manufacturing defects, you have a 30-day window from the date of purchase to initiate a return or exchange.

  Conditions for Return or Exchange:

  Receipt: To be eligible for a return or exchange, you must present a valid receipt or proof of purchase.
  Product Condition: The product must be in its original condition, unworn, unwashed, and with all tags and labels attached. We reserve the right to refuse a return if the product shows any signs of wear or damage.

  Packaging: Please ensure that the product is returned in its original packaging or a suitable alternative that provides adequate protection during transit.

  How to Initiate a Return or Exchange:

  Contact our Customer Service team at customer-service@drovaegypt.com within the specified return window.
  Provide your order number, the reason for return, and clear images if there is a manufacturing defect.

  Our Customer Service team will guide you through the return process and provide you with a Return Authorization (RA) number.

  Return Shipping:

● Customers are responsible for the shipping costs associated with returning the product unless the return is due to a manufacturing defect.

● We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.

Refund or Exchange Process:

• ●  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

• ●  If approved, refunds will be processed to the original payment method within 5-7 business days. Exchanges will be shipped within 2-3 business days.

  Contact Information:

  If you have any questions or concerns regarding our return policy, please contact our Customer Service team at customer-service@drovaegypt.com.

  Thank you for choosing Drova Egypt. We appreciate your trust in our brand.

  Note: This return policy is subject to change at the discretion of Drova Egypt. Please check our website or contact Customer Service for the most up-to-date information.