Shipping policy

Return Shipping:

● Customers are responsible for the shipping costs associated with returning the product unless the return is due to a manufacturing defect.

● We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.

Refund or Exchange Process:

• ●  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

• ●  If approved, refunds will be processed to the original payment method within 5-7 business days. Exchanges will be shipped within 2-3 business days.

  Contact Information:

  If you have any questions or concerns regarding our return policy, please contact our Customer Service team at customer-service@drovaegypt.com.

  Thank you for choosing Drova Egypt. We appreciate your trust in our brand.

  Note: This return policy is subject to change at the discretion of Drova Egypt. Please check our website or contact Customer Service for the most up-to-date information.