Privacy Policy & Return Policy for Drova
Thank you for choosing Drova Egypt for your fashion needs. We want to ensure that your shopping experience with us is pleasant and hassle-free. Please take a moment to review our return policy.
Return and Exchange Window:
● You have 14 days from the date of purchase to initiate a return or exchange for any reason other than manufacturing defects.
● In case of manufacturing defects, you have a 30-day window from the date of purchase to initiate a return or exchange.
Conditions for Return or Exchange:
Receipt: To be eligible for a return or exchange, you must present a valid receipt or proof of purchase.
Product Condition: The product must be in its original condition, unworn, unwashed, and with all tags and labels attached. We reserve the right to refuse a return if the product shows any signs of wear or damage.Packaging: Please ensure that the product is returned in its original packaging or a suitable alternative that provides adequate protection during transit.
How to Initiate a Return or Exchange:
Contact our Customer Service team at [email protected] within the specified return window.
Provide your order number, the reason for return, and clear images if there is a manufacturing defect.Our Customer Service team will guide you through the return process and provide you with a Return Authorization (RA) number.
Return Shipping:
● Customers are responsible for the shipping costs associated with returning the product unless the return is due to a manufacturing defect.
● We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.
Refund or Exchange Process:
● Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.
● If approved, refunds will be processed to the original payment method within 5-7 business days. Exchanges will be shipped within 2-3 business days.
Contact Information:
If you have any questions or concerns regarding our return policy, please contact our Customer Service team at [email protected].
Thank you for choosing Drova Egypt. We appreciate your trust in our brand.
Note: This return policy is subject to change at the discretion of Drova Egypt. Please check our website or contact Customer Service for the most up-to-date information.