Shipping Policy for Drova
We are committed to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the details of our shipping practices to ensure transparency and clarity.
1. Processing Time:
a. Order Processing:
- Orders are typically processed within [1-2 business days] after payment confirmation.
2. Shipping Time:
a. Delivery Timeframe:
- We strive to deliver your order within a maximum of 2 weeks from the date of order confirmation.
b. Shipping Partners:
- We work with reputable shipping partners to ensure timely and reliable delivery of your items.
3. Shipping Rates:
a. Shipping Charges:
- Shipping charges are calculated based on the weight, dimensions, and destination of the package. The cost will be displayed at the checkout before you complete your purchase.
4. Tracking Information:
a. Order Tracking:
Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the status and location of your package in real-time
5. Shipping Guarantees:
a. Delivery Guarantee:
- We guarantee the delivery of your order. In the rare event of a non-delivery or lost package, please contact our customer support team at [email protected] within [7 days] of the expected delivery date, and we will promptly investigate the issue.
6. Address Accuracy:
a. Customer Responsibility:
- It is the customer’s responsibility to provide accurate shipping information. Please double-check your shipping address at the time of checkout. We are not responsible for orders shipped to incorrectly provided addresses.
7. Shipping Delays:
a. External Factors:
- While we strive to meet our delivery timeframes, certain external factors such as weather conditions, customs delays, or unforeseen circumstances may impact shipping times. We appreciate your understanding in such situations.
8. Contact Us:
- If you have any questions, concerns, or requests regarding our Shipping Policy, please contact us at [email protected] .
Thank you for choosing Drova. We appreciate your trust and look forward to providing you with a delightful shopping experience.